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CS
Charmaine S

1 reviews | Active since May 2013

20 Jun 2024, 12:00

Vodacom Sales ****

I bought an internet modem package (Huawei B535-932A 4G CPE Cat7 CBU @ R399 Reduced Sub PM on Home Internet 50Mbps FUP (36 Months)) on the 21st of February 2024. The salesperson assured me it would work 100% where I live. I'm not even getting 10 Mbps! They would send out a Vodacom technician three times to my home. The technician didn't show up after so many months and zero customer service. Our calls got transferred from one person to the other with zero customer service at all. I would like to opt out of the 36-month internet package. It does not work as the salesperson has told me over the telephone. Can someone PLEASE ASSIST me to get out of that ridiculous 36-month contract with a product that doesn't work as the salesperson told me?

0
Replies (9)
Vodacom
Vodacom's reply20 Jun 2024, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CS
Charmaine S's update20 Jun 2024, 12:21
Reviewer Update
I'm waiting for your call. (If I will ever receive your call OR if I'm going to be transferred from one customer service agent to the other.) I don't expect positive customer service. You have to send ALL your Vodacom customer service agents on how to speak and handle customer complaints training courses. Their customer service is ridiculous and pathetic.
CS
Charmaine S's update27 Aug 2024, 13:27
Reviewer Update
Today is the 27th of August 2024 and since the 21st of June 2024, there has been no positive feedback from the cancellation department of Vodacom. Dyllan Canterbury (***) from Vodacom only made empty promises on behalf of Vodacom. Customer service keeps calling the internet sim card number that is INSIDE the router. The admin department was told several times that it's not possible to answer calls to the internet SIM card number. How does one deal with Vodacom's staff's stupidity? I'm going to take legal steps against Vodacom because their customer service is terrible. According to the Consumer Act, Vodacom violates the selling of products that are falsely advertised. Vodacom's Sales Consultants are not up to standard and do not know what they are selling. Dyllan what happened to your customer service?????? I would not advise my best friends or family to use Vodacom. Please DO NOT make use of Vodacom. Vodacom's service is pathetic!!!!!!
CS
Charmaine S's update27 Aug 2024, 13:30
Reviewer Update
Please cancel this internet contract IMMEDIATELY!!!! Please call me on this cellphone number: ***. (NOT the router's number!!!!)
CS
Charmaine S's update27 Aug 2024, 13:40
Reviewer Update
Your TOBI support channel DOES NOT work with this kind of query!!!!!!! I need a human person to work with this query.
CS
Charmaine S's update27 Aug 2024, 13:51
Reviewer Update
I'm willing to change my rating if Vodacom's customer service decides to wake up and do their work.
CS
Charmaine S's update28 Aug 2024, 11:16
Reviewer Update
You conveniently close every support ticket without helping me??? Great!!! That's the best evidence to open an Ombudsman case against Vodacom.
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CS
Charmaine S's update28 Aug 2024, 11:18
Reviewer Update
Please stop sending my TOBI support answers. I need a human to help me!!!!! I did not close these queries!!!!!!
CS
Charmaine S's update28 Aug 2024, 11:19
Reviewer Update
Really Vodacom customer service (Dyllan Canterbury) ?????

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