Vodacom sales consultants sells incorrect info!!

A sales consultant from Vodacom phoned me to suggest a data subscription which can be added to my existing Smart M contract for R 20 extra per month. We were probably on the phone for 20 minutes plus - with me asking her repeatedly if she is sure that it is only R 20 extra a month on top of my existing contract for the additional data - this phone call can be tracked for quality and control purposes.<br> <br> My debit order goes off at the end of each month - which it did on the 30th, but on the 3rd of November my credit card statement shows and additional R 101.73 debit as well as a R 10 debit for a new data contract that was taken out in my name - all of this which was not explained by the consultant especially the additional monthly charges.<br> <br> I am so disappointed with the service of Vodacom. I have been a customer for many years, but I am starting to rethink the relationship with this service provider as they advertise and advise existing clients falsely. <br> <br> I have phoned the customer support center but without any help as each time I explain my story, I get cut-off by someone in the line. Once again poor service. <br>