Vodacom sales consultants are *****

A sales consultant phoned me on 23 November 2018 said I am due for upgrading of my router. I said yes I know. Then when she put me through to her supervisor her supervisor said do I accept the additional line. I said no the sales consultant said I am due for an upgrade. She puts me back to the consultant. I told her I do not want an additional line. She said no it's not than she put me back to her supervisor and i told her again no I don't want an additional line, she send me back to the consultant then the consultant was very cross and said just accept it when the supervisor asks you cause we call it now additional line and I will not get a new number. So I told the supervisor I accept but if I get a new number or additional line I will cancel it immediately, she said I have 7 working days to cancel. When i received my statement I see they **** cause it's an additional line. I had asked Mpho Leshiba to cancel it, she said she are making arrangements for them to come and pick up the additional line from me. That was on 5/12/2018 and it will take 14 working days without the holidays. The 28/12/2018 was the 14th day I had phoned and Palesa said they will pick it up today. Untill today nothing. I had only paid the amount for those I am using. I did told Tsunangele, Simpiwe, Mallie, Mashapune and Ntakeko Mavuka that I am not going to pay that router cause Vodacom do not refund people back. Vodacom still owe me R350 for a handset what they had debit dubble from my bank account 5 years ago and i still did not received that R350 back till today.