Vodacom Sales Agents assist ****mers with contract accounts

On the 14th of December, I called Vodacom Customer Care and was informed by a customer service agent, that ***** was committed on my Vodacom contract account. The *****ulent party went to Vodaworld in Midrand on the 15th of August, impersonated me, and upgraded my contract to walk away with a Samsung Galaxy phone and smar****ch. I then proceeded to drive to Midrand after filling a ***** claim via email as instructed be the customer care agent. I was assisted by a sales agent at Voda Shop, her name is Mulalo. She then said she flagged my account so I won't be debited for the month of January 2025. The sales agent who facilitated the *****ulent transaction is believed to be named Baloma Khumal. I then received an email from the ***** Dispute Team on Monday 23rd of December, saying I should contact Vodacom After Sales or Sales online support for assistance. The disregard of my case is disappointing, I called Vodacom After Sales on the 26th of December, and Jimmy was trying to assist me in getting ahold of the ***** department. I have not been assisted efficiently with this matter, as for four months the impersonator has successfully obtained a phone and watch with a **** I.D.