Vodacom sales agents

My experience with this supplier, has not been a pleasant one at all. The biggest problem I have experienced is that some of the agents I have had dealings with, are dishonest. They tell you what you want to hear, make definite promises to escalate my issues, and assure me that I will be called back, which unfortunately, has never happened. I have raised my concerns every time an agent calls me to sell me a new product, or call rate, and never has someone called me to address my unhappiness. They are very quick to tell you that your call is being recorded, but are reluctant to go back and listen to what you were initially promised. I suppose this type of non service, is what we need to get used to.