TF
Tony F
1 reviews | Active since Jun 2021
03 Nov 2023, 15:25
Vodacom sales agent ****
I received a call from Vodacom agent at 13;36 saying that Vodacom would upgrade my contract. I specifically asked at least twice that the new contract would be for a total of 25 gigs per month and that the figure quoted of R99 was the whole price for the 25 gigs.
I received an sms with this order number I felt uneasy so called customer care who then advised me that the order was for more than R99 and sent me the quote which the original agent forgot (sic) to send me. I have rejected the quote. I trust my rejection will be noticed.
Basically, the Vodacom agent **** to me!
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Replies (2)
Vodacom's replyOfficial
04 Nov 2023, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2023, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2023, 16:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you were in contact with the relevant team on the 03-11-2023 and the upgrade order has been cancelled successfully. Regards, Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2023, 16:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you were in contact with the relevant team on the 03-11-2023 and the upgrade order has been cancelled successfully. Regards, Consumer Website Team
Best regards,