Vodacom Sales

I was once a victim of identity theft and the ***** opened an account with Vodacom. I reported the matter to Vodacom and assured that it was resolved.

I tried to order a phone online: First of all i didn't get a phone call within the 24hrs as stipulated. I called them eventually, and was told that i have an account, and that account is with Legal. I called Legal and they said the account is null and void, and send me to sales who asked me to go back to legal and close my case. I'm baffled and shocked. The back and forth is ridiculous.