Vodacom Saga Continues

12 Jun 2025 at 16:59 Vodacom- “Going Futher Together” NOT!!!!! In Feb 2023, I took out two Vodacom contracts at Makro. I honestly forgot about even taking out the contracts but my debit orders went off on time every month. This year in Feb 2025 the contract period ended and I have not received a call to upgrade or terminate the contract. In May 2025 I get a call to say my contract is in arrears and I need to pay it, so I told the consultant over the phone I don’t have any cellular contract with Vodacom but only a home fibre line, and I will go to your store to query this. I visited Vodacom Woodmead in May 2025 who put my ID number on the system and said that I don’t have a cellular contract but only a home fibre line with Vodacom. I asked her again are you sure, and she was confident that there was no contract other than my fibre line. In June 2025 I get debited for R1200 and when I go back to Vodacom in Woodmead another consultant tells me that I have a contract that expired in February 2025, and that I need to pay for two months more in order to cancel.

Vodacom. Please get your act together and train your staff properly. I also am already out of my contract period but must still pay for two more months! In order to cancel! If I was informed correctly when I visited your Woodmead branch in May, I could have had this contract terminated already not wait for August!

Vodacom contacted me the consultant says that the problem has been resolved and the last debit is the end of June, but we was still debited at the end of July. This is daylight *******