vodacom saga

Vodacom decided they will take my money and not provide a service. Reporting it here does not bother them. They respond immediately that a consultant will contact me shortly and then nobody does. In short - I have a 2 year contract with vodacom. I stay on the south Coast. Vodacom admitted more than once that they don’t have the ability or infrastructure to provide a service. They take my money every month regardless. ( They even deduct the money earlier than they are allowed to. No fault with their accounts dept. obviously ) Their solution is I should install a R17 000 signal booster at my own expense to compensate for their incompetence. They are adamant the client should be penalized if they can’t do what they promised. My solution is pay me my money back that you have taken under false pretenses ( promised a service ) cancel my contract and I will take my phone number and Port to a competent company that can provide a basic service. Off cause vodacom won’t fall for that. People from other cell companies enjoy full service when visiting me. When contacting them privately they just repeat that I should get the R17 000 signal booster. I wonder if management from vodacom reads these report ? It’s bad for business btw ! Again I’m not holding my breath for vodacom to even contact me , let alone adres my problem