AP
Angela P
1 reviews | Active since Oct 2020
29 Apr 2022, 15:04
Vodacom... SADV.. Service sucks
SR***... My fibre and Internet down since 25th April. I follow up in their turn around times and just get told its now at another section to get fised. We just want the damn technician who was assigned on MONDAY to flip n call us to ome out anf fix the damn line!!!!!
I adk for numbers but get told they have none. Then yoi ho through a new agent every damn time and explain thr story over and get thr same answer but NO FLIP N RESULTS.
I can scream...... Vodacom and SADV OR FTTX OR WHO EVER MY QUERY IS NOW AT your service SUCKS 🤮🤮🤮🤮😡😡😡😡
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Replies (4)AP
Angela P's updateReviewer Update
30 Apr 2022, 12:19Now, I get told that SADV dont have fibre lines and Vumatel is the fibre line of which do not have a call centre - THEN WHY DOES VODACOM GIVE ME THEIR NUMBERS TO follow up on my query. simply because I am being pushed from pillar to post - vumatel and vodacom you are flip n useless for not managing queries correctly and BS your clients!!!!
AP
Angela P's update30 Apr 2022, 12:19
Reviewer Update
Now, I get told that SADV dont have fibre lines and Vumatel is the fibre line of which do not have a call centre - THEN WHY DOES VODACOM GIVE ME THEIR NUMBERS TO follow up on my query. simply because I am being pushed from pillar to post - vumatel and vodacom you are flip n useless for not managing queries correctly and BS your clients!!!!
AP
Angela P's updateReviewer Update
30 Apr 2022, 12:20query still not resolved - but you want your payment at month end!!!! but do you supplement my data purchases because of LACK OF SERVICE ON YOUR SIDE!!!!!!!!!!!!!!
AP
Angela P's update30 Apr 2022, 12:20
Reviewer Update
query still not resolved - but you want your payment at month end!!!! but do you supplement my data purchases because of LACK OF SERVICE ON YOUR SIDE!!!!!!!!!!!!!!
Vodacom's replyOfficial
30 Apr 2022, 18:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Apr 2022, 18:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2022, 13:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Fibre Escalations department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply06 May 2022, 13:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Fibre Escalations department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,