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Marthie B

1 reviews | Active since Apr 2019

24 Apr 2019, 10:03

Vodacom SADV

I purchased on Saterday 20th a contract with Vodacom New Market who assisted me totally very efficient and friendly a Vodacom SADV Fiber contract for 24 months to wake-up on Monday when phoning to check progress and agree when installation could be finalised, that the installation teams have a 21working day installation. This is terrible service for I already cancelled my DSTV since Manager said the service will be available to us rolling over from 2nd May over to Fiber no problems. Vodacom logged a complaint, but still await feedback. If this is how Vodacom clients will be treated by SADV installations team how can Vodacom clients rely on service from SADV after sales service. Surely they should appoint more staff to cater for the influx of business from Vodacom. Totally unhappy experience as a Vodacom client!!!!

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Replies (2)
Vodacom
Vodacom's reply24 Apr 2019, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team     

Best regards,

Vodacom
Vodacom's reply13 Jun 2019, 13:55
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, you have confirmed that you issue is resolved. Regards Consumer Website Team(SA) 

Best regards,