VODACOM - SAD STATE OF AFFAIRS - They now list you for bad debt without having an account with them

VODACOM - DO NOT TAKE OUT ANOTHER CONTRACT - But even if you don't have contract with them, they will still charge you, and if you do not pay, will list you with a credit bureau!!!!!. This is the second complaint within 14 days. After having listed me for bad debt (I have no contract with Vodacom) and thus impacting negatively on my credit rating with any credit bureau, I sent Vodacom a completed ***** form pointing out the issue. I got a response from Vodacom that this is an error on their behalf. No appologies, no delisting of my name with the credit bureaus, and to top it all, I have to go to a Vodacom shop and transfer an account, that I never had, to now transfer it to the actual owner who always had a contract with Vodacom. HOW BIZARRE AND *********** CAN YOU GET. Below their response:

"Good day

Please note ***** investigation has been completed and kindly find the Investigation outcome,

This matter does not relate to ***** but account error - Mrs ******xx is the owner of both disputed lines: ************x & ***************x. Mrs ************ upgraded both numbers on 24 Feb 2022 - see Order No ***************xx. transfer of ownership can be requested at the Vodacom store .

Regards ************"