BM
Ben M
1 reviews | Active since Nov 2022
07 Nov 2022, 12:29
Vodacom SACKS
Disappointed with the service I am receiving from Vodacom. Tried to escalate the matter to supervisor who are always not at work or you are told the supervisor will call you. No one call you after that. i even concluded by telling myself that there is no supervisors, team leader or managers at Vodacom. I have been Vodacom client since 2017 to date but the service sacks ( ***)
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Replies (2)
Vodacom's replyOfficial
07 Nov 2022, 14:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2022, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2022, 13:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2022, 13:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,