Vodacom SA WORST SERIVE PROVIDOR

So i lost my phone (a Vodacom Contract phone), I then bought a vodacom sim card for a sim swap @ Ackermans on the 22 Nov 15 and immediately i called 111 for a sim swap, after a long conversation i was told that my NEW CARD has been used and i need to go to the VODACOM SHOP and buy a new card there. 23 Nov i went to a Vodacom shop in Standard Bank Centre in PTA CBD, i found this woman with an attitude of a rootten tomato didnt even greet me proper, i tell her my story and with no apology she tells me they dont have cards so i should go to PEP or Ackermans, i explain to her again my issue and she tells me that is not her problem. I wish there was a way i can cancel this stupid contract, if a sim swap is a hustle, what more can one take.