Vodacom SA USELESS - Struggling 7 days to activate LTE on a SIM

<p>Hi,</p> <p> </p> <p>Got a new iPhone 7 for my wife on the 30th of October (as part of the normal upgrade process). Vodacom is unable to activate LTE services on the device - One should assume this will be activated by default when upgrading to a phone like this, correct?</p> <p> </p> <p>Call the call centre - they can't sort it out. Put me through to so called 'technical support' - useless. After 4 calls to the call centre and all I can hear is that it is enabled on the SIM, check your phone settings. I am working as an IT product engineer myself, and in the technical support world. I would have already checked the settings myself before even making a call.</p> <p> </p> <p>So basic troubleshooting = I have an iPhone myself, also using a nano SIM (on Vodacom) where by miracle my LTE services are actually working - I just swopped the SIM to my wife's phone and Bob's your uncle, it's working. I then placed my SIM in my wife's phone, and it is still just running on 3G. How come your support staff can't understand this very basic troubleshooting and that there are either an issue with the SIM itself or the configuration on your system? I can teach this to a 4 year old?</p> <p> </p> <p>So I went to Mall Of Africa Vodacom today, got assisted by a consultant. I explained the story and said they need to provide me with a new SIM. He said that will be another R200. I laughed as this is bull****. I have paid R200 for the useless SIM last week when I did the SIM swop from Micro to Nano. I said to the consultant, why can't you just swop the SIM from this store at no cost? He explained to me, and read carefully - "We cannot swop the SIM for a new one at this store, as <strong>we are part of a franchise</strong>, you need to go back to the store where you bought the phone & SIM" So I need to go back to Clearwater Vodacom to change the SIM for R200 because the new one that I paid for a week ago isn't working properly? </p> <p> </p> <p>I was literally laughing in this consultants face - How can one still be in business with *********** consultants, support staff and so they call them higher level technical support Please go and listen to your voice recordings on the system made last week from my number to support - If your system if even in working order - Won't surprise me if that also isn't working...</p> <p> </p> <p>I am a customer for more than 10 years myself, and this is what I get for service? So I wonder how much longer will Vodacom take to just complete this one simple task? I know it takes less than 5 minutes. We are going for day 8 now.</p>