Vodacom SA - Talking Points

<p>On the 24 of November 2016 & the 2nd of December 2016, My Mother (Ms Thelma Mabunda - cellphone no. ********** ) received sms`s from Vodacom SA which read as follows:</p> <p> </p> <p>"You have been rewarded 450 bonus Talking Points to exchange for a new Smart Kicka 2. Swop your old phone at a Vodacom Shop to Qualify"</p> <p> </p> <p>On the 11th of December 2016, She then went to the Vodacom Shop in Riverside Mall - Nelspruit to swop her old phone for a new Smart Kicka 2. She was then told that Vodacom Head Office can see(on their system) that she has a 1000 Talking Points, but has not allocated any points for her to swop a phone. The service agent at the Vodacom Shop then advised her to call 082 111 on the 13th of December 2016.</p> <p> </p> <p>She then call Customer Care, were she was told that no such messages were ever sent her by Vodacom and nothing can be done to assist her with redeeming those points. While she still has the messages on her phone as proof.</p> <p> </p> <p>Now, is this normal practice at Vodacom to play with its customers feelings? especially the elderly? Why would vodacom send not one but two messages, stating the above while they know that there`s no such?</p>