ES
Edwin S

1 reviews | Active since Feb 2016

05 Sept 2016, 10:21

Vodacom Sa's Best Network for not assisting there Customers!

<p>It's been 4 day's in a row now that my and my wife's lines keeps getting SOFT BLOCKED by vodacome.</p> <p>Costing to spend an hour to hour and haft to fix it over the phone! Only to go through the painfull experiance the very next day. Secondly our caller Id has also stoped working on one of the numbers. This is two newly upgaded numbers to!</p> <p> </p> <p>Shameel Aziz Joosub is not getting this problem with his phone why sould i get it with mine? Is he more important than his customers? </p> <p> </p> <p>Shameel Aziz Joosub = (CEO)</p> <p> </p> <p>I find it tedious to deal with vodacom. Will never recomend them to anyone.</p> <p>Plus i just off the phone with vodacome, there responce:" Go to a branch."</p>

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 11:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ES
Edwin S's update05 Sept 2016, 12:25
Reviewer Update

Vodacom uses the same lame auto reply to all the complaints.

No human touch to make you as a customer feel a little that the care about you.