Vodacom SA - Poor Business Practice and ethics

Vodacom Store are all franchised owned. Vodacom South Africa has failed to inform all its subscribes that all their stores are franchised owned and operator under their own T&C and that customers have no recourse with these franchised stores via Vodacom Head Office. All problems relating to: 1. poor services 2. terms and conditions relating to contracts 3. Lack of management and ethical business practice Customer are expected to address this problems with the franchised store owners and not directly with VODACOM SA. I,ve lodged a compliant with against VODACOM Eastgate branch and the Bedford Square branches without any recourse from the Franchise Owner nor Vodacom SA. How pathetic this is from VODACOM SA, which seem to have lost control of its stores. Regards Nivesh KAisry - **********