Vodacom SA most useless network

I have been a loyal Vodacom customer for 12 years now and i cancelled my contract recently with Vodacom because of there pathetic service. They told me that my contract will be cancelled on the 30 of September and on the 1st of October I will be back on pre paid. With out any warning or notification, they cancelled my contract on the 30th of September around 17:00. I lost all my minutes and data, which I am probably going to be billed for, and when I phoned Vodacom customer care no one could help me. I spoke to 3 different lady's. The third lady actually gave proper advice, but had to sync my phone and wasn't allowed to use it for an hour. It is still not working. My advice to you all out there, change your network. Vodacom doesn't care about their loyal customers.