LG
Lovelle G
1 reviews | Active since May 2018
10 Dec 2018, 16:43
Vodacom SA lacks customer service !
I have recieved pathetic service from Vodacom SA.Due to the call centre staff not being properly trained I am now a month in arrears on a contract that Vodacom failed to collect a payment on.If someone at head office could contact me urgently to have this issue resolved urgently.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Dec 2018, 18:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2018, 18:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Dec 2018, 11:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, please use account I*** as the reference number when making a payment. Simply add Vodacom PTY LTD as the beneficiary. Please note that it's an "I" [India]. The account number can also be obtained by texting the letters "CTD" to 31050.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, please use account I*** as the reference number when making a payment. Simply add Vodacom PTY LTD as the beneficiary. Please note that it's an "I" [India]. The account number can also be obtained by texting the letters "CTD" to 31050.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 11:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, please use account I*** as the reference number when making a payment. Simply add Vodacom PTY LTD as the beneficiary. Please note that it's an "I" [India]. The account number can also be obtained by texting the letters "CTD" to 31050.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, please use account I*** as the reference number when making a payment. Simply add Vodacom PTY LTD as the beneficiary. Please note that it's an "I" [India]. The account number can also be obtained by texting the letters "CTD" to 31050.
Regards
Vodacom Consumer Website Team