Vodacom S.A. is still taking your money

Where to even begin is a good question. Just a little over a week ago Sunday 10 March 2019 I decided to buy a different package from the usual daily 1gig for the day. So I took some anytime data and a gaming ticket for the day only to discover 2 or 3 hrs later that the games have now used up all the anytime data and none of the gaming data. Tried calling Vodacom, seems there is no longer an option to speak to a person instead you now get a response from a bot which needless to say can't help you and sends back half the reply in English and the other half in Chinese. Eventually it says they will call you back. Get a call eventually. They having problems with the tickets I must dial whatever and wait for settings to be sent, an hr later still waiting for the settings. They eventually come through, the gaming ticket still doesn't work, ok fine but I want my anytime data back thats now an issue for them to ok they will refund me a certain amount so I can replace the data. Sit and wait, no refund. Send a message through the bot again, now the 2nd person calls and you have to explain everything all over again. Same argument again about replacing the data they took and the gaming ticket still doesn't work. This is now between 12 and 3pm on a Sunday that I've waisted almost an hr of my time with 2ppl and a bot thats half Chinese. They eventually after me getting totally ****ed off refund enough for a 100mb of data. And after all that time waisted by the end of the day the gaming ticket still didn't work. Money and time waisted and it sounds more like they having a office party than there to work. The Monday comes along and somewhere along the line Vodacom sends a msg, sorry for the inconvenience here's some data for you, ok fine. Now I've bought 1gig for the day earlier already, the data they sent says it's anytime data valid till end of April, no surprise they go use up that data first instead of the daily data. Today March 19th try and buy 1gig for the day, suddenly its not to be found anywhere anymore or any menu. So waited to see if maybe it's just something with the system to buy later. So while waiting to see if anything changes on the menus I keep checking my airtime and every now and then its a few cents less. As far as I have read and understand they are no longer allowed to take your airtime for data. It would be interesting to know how many more ppl Vodacom is still *****ing money from and they not even aware of it or taking the from the wrong data. After 20yrs with Vodacom I think its time for a change cause there service is **** and they *****ing over there customers. And they say the app is free, well try for yourself trying to use the contact Vodacom or chat to Vodacom option on your app and see if you get it right when there is no data on the phone, it doesn't work. The minute there is data loaded then it only works, otherwise all you get is a red screen. I think they are just out to make as much money out of a person as possible, even there data rates are ridiculous compared to other cellular providers. And then you can't even say you get decent service. Vodacom sucks and I would not recommend them to anyone.