KM
Kenneth M

1 reviews | Active since May 2020

19 May 2020, 11:41

Vodacom SA

I have been trying since October 2019 to get Vodacom SA to close my account with a Zero Balance and have had nothing but the worse Service in Africa, I was a loyal Customer since 1989 and used no-one else?. I have been back in the UK working again and have been trying to do the right thing by closing the account with Zero Balance as instructed by Vodacom on one of thier interanal emails but they dont answer and they have activated the account agian? without any instruction. Poor Poor Service by Vodacom SA who should be thourghy embarrassed by this as all they want to do is invoice you for money that they are not entitiled to Bad Bad Service or should i say Distinct Lack of Service... This is mow the 2nd time that I have posted on Hellopeter.

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Replies (1)
Vodacom
Vodacom's reply19 May 2020, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team