1 reviews | Active since Oct 2013
Vodacom SA
<p>I am very disappointed after so many years be a loyal customer at VODACOM SA, and now a have to complain about the poor service I received from VODACOM SA.<br />I have the beginning of January 2017, an inquiry be log, with the tune to the online customer care call centre, where I had no back liner received, up to this day, I then probably tuned 7 times and 5 times by e-mail made my complaint about my account online, and nobody is coming back to me.</p> <p>My contract doubled by 100% and every time I call the call centre, the support agent tell me "I do not have to worry it’s an error on Vodacom's side"</p> <p>But in the meantime, my account is running up and up, and there is no refund, or correction.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
