IZ
Isak Z

1 reviews | Active since Oct 2013

28 Feb 2017, 15:02

Vodacom SA

<p>I am very disappointed after so many years be a loyal customer at VODACOM SA, and now a have to complain about the poor service I received from VODACOM SA.<br />I have the beginning of January 2017, an inquiry be log, with the tune to the online customer care call centre, where I had no back liner received, up to this day, I then probably tuned 7 times and 5 times by e-mail made my complaint about my account online, and nobody is coming back to me.</p> <p>My contract doubled by 100% and every time I call the call centre, the support agent tell me "I do not have to worry it’s an error on Vodacom's side"</p> <p>But in the meantime, my account is running up and up, and there is no refund, or correction.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2017, 15:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,