Vodacom SA

<p>I have a Top Up account with Vodacom and the amount is R364.00 per month. End Dec 2016 they deducted R4,430.77 via Debit order from my account. I did reverse it at my bank. Vodacom said it is now on an account and I had to cancel it and put it back on Top Up (with a signed letter from myself) How did it go from Top Up to an account. BUT I did query the amount anyway because it was impossible. I received a letter from Vodacom on 23 JAN 2017 to inform that they indeed did make a mistake and will credit my account. On 25 JAN 2017 I phoned to get my line unblocked, payment was made but they said they can not unblock it they need proof of payment. Payment was made on ABSA Cell Phone banking I do not have proof of payment but if they did some effort they can check it on their side on their bank, I used my Acc number as refference. I also asked for a new statement, I want to see where the credit was made but now they say it will take up to 7-14 days for that to happen. So they send me the letter on their letterhead but yet it still takes 7-14 days for them to fix their mistake and send me a new statement? Vodacom is such a JOKE!!!!</p>