1 reviews | Active since Jul 2017
Vodacom - S8 Accessory Pack not received
<p>I Upgraded 25 May 2017 before the Samsung S8 was released (Pre-Order). Not online but at a Vodacom Shop ********** I later read that if your were a Vodacom customer you were entitled to a Free Accessory Pack ( If you’re a Vodacom customer you’ll get a wireless charger, a screen protector and a clear back cover." I did not receive that and when I later went back to the Vodacomshop they said that the pack was only available for the first 10 customers....</p> <p> </p> <p>That is unacceptable to me.... A friend of my upgrade a month later at another vodacomshop and receive an accessory pack for free..........Vodacom is not living up to their promises. I phoned the Vodacom Customer Care, was put through to a consultant at the upgrade department. He was so unprofessional did not even answered the phone properly....I asked him and explained my problem and he told me to go back to the Shop I upgraded. I told him that their answer was not acceptable to me...so he said that he cannot help me......</p> <p> </p> <p>Hannelie</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Hannelie,
Feedback has been provided.
Regards,
CB
Dear Hannelie,
Feedback has been provided.
Regards,
CB
