MO
Marizelle O

1 reviews | Active since Dec 2025

08 Dec 2025, 10:21

Vodacom *****s your money and gives you no service

The worst network provider ever. On the 15th of October 2025 I went to cancel my LTE contract due to not having any signal. That is after they told me I will have signal. On the 15th I was told that they will refund my money by the 17th of October. On the 6th of December I went to Harvest place vodacom due to my money still not refunded. I found out there was a week gone by after I cancelled where nothing was done and due to that the money will only be in my account on the 11th of December. Today I got a call saying that I need to email vodacom to claim a refund and that will take another 14 days. VODACOM *****S YOUR MONEY

0
Replies (2)
Vodacom
Vodacom's reply08 Dec 2025, 12:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MO
Marizelle O's update10 Dec 2025, 08:12
Reviewer Update
2 days have passed before Vodacom even looked at my email. This morning I only got an email that it will be another 7 - 14 days. Vodacom has absolutely no service. DO NOT USE VODACOM.