Vodacom *****s Your Money

I nought airtime online the money went off my bank account but i never received the airtime. I went into the shop at the glen to report it and I was told it's the bank's fault. How is it the bank's fault when the money was taken off my account and yet I did not receive the airtime. The logged a call and said someone would call me back. I received a reference number but nobody called me. Then I receive another message to say they closed my service ticket without helping me. Absolutely useless. All they do is ***** your money so I wouldn't recommend anyone to buy from them.