KK
Khopotso K

1 reviews | Active since Dec 2022

07 Nov 2023, 14:36

Vodacom *****s your data & airtime

I have had the worst week when it comes to dealing with Vodacom. You would think that after being with them for over 15 years that you would be treated better.

In the last week and some change I have bought separate 2GB bundles which used to last me a full day sometimes more now disappears in 2 hours. I’ve taken every precaution against my data depleting so much so that when I don’t use my phone I switch my data off completely.

Every time I call them I am sent down the same rabbit hole of them saying I must switch off background data, closing my apps, etc. instead of being refunded my data I am told to do things I’ve done before.

I’m highly disappointed and will be changing my service provider. 15 years of loyalty down the drain.

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2023, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team