CY
Candice Y
1 reviews | Active since Aug 2020
04 Dec 2023, 14:07
VODACOM ****s using contracts
HORRIBLE SERVICE.
Paid my account on the 24th November. Debit order goes off on the 25th but I get an insufficient funds.
Contract ends 1st December but was told I have to pay my installment with an additional R100 today (4 December) .
After having done so I'm told I have to cancel the contract myself and when I tried to do so they say my account is in Arrears.
Honestly what on earth. I do not recommend making use of vodacom for any type of contract this is daylight *******.
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Replies (1)
Vodacom's replyOfficial
05 Dec 2023, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2023, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team