SM
Sibongile M

1 reviews | Active since May 2016

25 Aug 2016, 19:38

Vodacom's useless alerts

<p>Vodacom is ridiculous and need to know. I normally get message notifications immediately after purchasing data but to my surprise....your system cannot detect in time to notify me just before my data gets depleted. It will just send an alert that:</p> <p>You have been paying R2 per 1MB since 7am. Buy a daily or 30 day bundle from as little as 43c per MB. To buy dial *111*1002</p> <p> </p> <p>when I switch off mobile data and check airtime....R0.01 left. This is really annoying and I know that you are aware. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2016, 05:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,