Vodacom's Upgrade ****!!!
<p>Vodacom forces me to pay for my contract for 27 Months, due to an early upgrade they offered. an are now Not responding to my queries about this.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Here is how they get you; 1. You get a call that you are eligable for an upgrade 2 to 3 months before your contract expires.
2. You accept the upgrade.
3. The following month you get a huge bill and they tell you that you are billed separately for the device therefore now need to pay for the 2 devices until the initial 24 month contract is complete.
4. two years later they tell you that your contract end date is the date of the initial contract not the upgrade date.
5. however from the upgrade date you start paying for the new device.
6. My partner uses MTN which allows to upgrade as early as 20 months with no nonsense about paying for 2 devices, I initially believed that this was an industry norm, turns out Vodacom just *****s their customers. ********** business practice*
Here is how they get you; 1. You get a call that you are eligable for an upgrade 2 to 3 months before your contract expires.
2. You accept the upgrade.
3. The following month you get a huge bill and they tell you that you are billed separately for the device therefore now need to pay for the 2 devices until the initial 24 month contract is complete.
4. two years later they tell you that your contract end date is the date of the initial contract not the upgrade date.
5. however from the upgrade date you start paying for the new device.
6. My partner uses MTN which allows to upgrade as early as 20 months with no nonsense about paying for 2 devices, I initially believed that this was an industry norm, turns out Vodacom just *****s their customers. ********** business practice*