Vodacom *****s up my Fibre issue

I logged a request to fix my wifi router on September 9. I received an SR number. The person I spoke to tried to reboot it from her side. That failed. She stated that the router is the problem abd that a technician would come over in 48 hours. I chased Vodacom everyday since then trying to get someone to come and replace my router. This morning, the only person who has been helpful, Sinemthemba, called thinking that the router issue is resolved because the system says my query has been resolved successfully. It is now September 15 and I am gatvol with Vodacom. How *********** could you be? You are quick to send invoices for payment but can't fix a damn service request? I work from home. I can't work due to this issue yet your technicians cannot come and fix my ish. I want that router exchanged TODAY or I'll make it a point to come to Vodaworld and make sure heads roll.