IO
Ikhraam O
1 reviews | Active since Nov 2019
05 Aug 2024, 10:32
VODACOM *****S UNUSED DATA & VOICE TIME
Did the Hellopeter Community know that when you decide to terminate your contract with VODACOM you as their client forfeit any remaining data and air/ voice time? They want you to be stuck with them and would go to the extent of *****ing back from you what you paid for already. They tell you it is in their terms and conditions but not in the contract you never get to see. These are blatantly ********* and unfair business practises that disadvantage and prejudice their customers.
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Replies (2)
Vodacom's replyOfficial
05 Aug 2024, 12:53 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2024, 12:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
IO
Ikhraam O's updateReviewer Update
28 Aug 2024, 10:08I am still waiting for that senior consultant from Vodacom to contact me to tell me why I should be happy when I lose all unused data and voice on the day my contract terminates with them. Unless, of course, I renew the contract.
IO
Ikhraam O's update28 Aug 2024, 10:08
Reviewer Update
I am still waiting for that senior consultant from Vodacom to contact me to tell me why I should be happy when I lose all unused data and voice on the day my contract terminates with them. Unless, of course, I renew the contract.