Vodacom's underhanded way of preventing it's custo

I have been trying for over 6 weeks to obtain an early contract cancellation quotation from Vodacom in order to take up the Cellc buy-out deal, still waiting for this. I have spent over 2 hours on the phone with the call centre, being passed to every single department within Vodacom, and as soon as you start complaining the phone cut's off, convenient...<br> <br> I have all of the emails that I have been sending since the start, there was some communication from Vodacom, \system errors\" etc. but still no quotation.<br> <br> It now makes me wonder if there is not more to this story than meets the eye? Is this Vodacom's way of preventing its customers from going to the competition?"