Vodacom's terrible service (again)

<p>I upgraded my cellphone contract on 1 July to a Red Classic+ , which is too much but on 10 July I request this package be changed to a Red Select+ which better meets my needs. </p> <p> </p> <p>I'm now being told I need to pay in R2 000......FOR WHAT?????</p> <p> </p> <p>Does the consumer protection act not give us 21 days cooling off period?</p> <p>Does Vodacom not offer a reconsideration window? </p> <p> </p> <p>See feedback on ref: 1- ********** ********** </p> <p> </p> <p>1. Why please answer my question on window perod?</p> <p>2. Have the decency to call me to explain how this decision was reached?</p> <p>3. You offered to call me if I wasn't happy, you haven't kept that promise either?</p> <p>4. where is the service we pay for? </p> <p> </p> <p> </p>