SM
Sibongile M

1 reviews | Active since Jul 2016

29 Aug 2016, 13:56

Vodacom's Terrible Service

<p>I do not know where to begin to describe Vodacom's terrible service. Ever since we moved from Autopage to Vodacom, it has been one nightmare. I wrote a review in May and still it is one battle after another. For crying out loud I am their client. We all treat our clients well. This morning I phoned and had to hold for 50 minutes being sent from one department to another. I finally called back at about 13h00 and I was assisted by a lovely gentlement who then transferred me to another department that transferred me to another. I upgraded and returned the phone due to the bad reviews I heard and requested to get a new phone. I was following up on that and ended the phone call because I had to do some work. I could not hold any longer. I called again shortly and was cut off after waiting for about 15 minutes. It is my time for crying out loud. I just wish I could end this contract or port. I am so sick and tired of Vodacom, truly I am. Why should I have to contact Hello Peter to get service? I rarely complain about service because I know we are human beings, mistaked happen. But this?</p>

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Replies (1)
Vodacom
Vodacom's reply29 Aug 2016, 15:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team