GR
Geraldine R

1 reviews | Active since Jul 2017

18 Jul 2017, 11:55

Vodacom's terrible service

<p>Hi there i have a contract with vodacom which actually is the worse mistake i have made. i have had endless problems with them. the contract that i took out is a top up with R200 airtime and data every month. They have not been giving me my data. Now they went ahead and cancelled the wrong contract of mine and converted my number to a prepaid. The Manager gave me R200 airtime as i was not able to load airtime and was told this is of no cost to me as the fault was on their side. I noticed they going to be billing me for additional charges and cancellation cost. Vodacom is messing up my contract and i have had enough. No one seems to know what they are doing as it is one mistake after the next and this is quiet frustrating. This is by far the worse service i have ever received.</p>

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Replies (3)
Vodacom
Vodacom's reply18 Jul 2017, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jul 2017, 10:49
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

GR
Geraldine R's update21 Jul 2017, 11:05
Reviewer Update

Good Day,

This matter has not been resolved as the statement is incorrect and the data allocation query has not been resolved. Further to this i am unable to buy or use any data on my phone. This is indeed quite frustrating as i am tired of these issues not being resolved.