Vodacom's shocking service or non existant service - just improves :(
<p>I wrote a review on 13th October, 2016, had a reply that a consultant would contact me, this hasnt happened and I even wrote back and mentioned that no one had contacted me.</p> <p>I have a tablet on a new contract that was advertised on special at Makro for R79pm, I am being charged R157pm and it doesn't seem to matter that the contract states R79.</p> <p>I have tried sorting this out with Vodacom, according to their call centre, not their problem as the contract was not signed with them directly. I have contacted Makro, and I keep getting told that they are looking into it. When I stop the debit order, the lady at Vodacom told me to just pay it because they will hand me over and I'll land up paying a lot more.</p> <p>I would appreciate any advice on how to sort this problem out.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
