1 reviews | Active since Oct 2016

26 Oct 2016, 13:37

Vodacom's shocking service or non existant service - just improves :(

<p>I wrote a review on 13th October, 2016, had a reply that a consultant would contact me, this hasnt happened and I even wrote back and mentioned that no one had contacted me.</p> <p>I have a tablet on a new contract that was advertised on special at Makro for R79pm, I am being charged R157pm and it doesn't seem to matter that the contract states R79.</p> <p>I have tried sorting this out with Vodacom, according to their call centre, not their problem as the contract was not signed with them directly. I have contacted Makro, and I keep getting told that they are looking into it. When I stop the debit order, the lady at Vodacom told me to just pay it because they will hand me over and I'll land up paying a lot more.</p> <p>I would appreciate any advice on how to sort this problem out.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2016, 15:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team