Vodacom's Service unacceptable

<p>Vodacom deducted too much money for my monthly contract. Beginning of the year I was approached by a sales person from Vodacom to get a wi-fi rooter. At that stage I still used the "stick" and a sim card in my tablet. the person assured me about 4 times that the rooter replaces the other two devices and I will only pay for the rooter. The other two contracts were terminated.</p> <p>BUT, in March and April the full amount was deducted for all three contracts. I went to Vodacom in N1 City, Goodwood. After filling in a lot of forms I was assured that the two contracts were cancelled and I only have to pay for the rooter. Again in May the full amount was deducted. Again I went to Vodacom and was promised that the contracts were cancelled. I enquired if there will be a refund. No reaction. To no surprise, the amount was again deducted in June. Again I went to Vodacom and again I was assured that the contracts were cancelled. Again I asked if there will be a refund for the 3 months and again no reply. I find this totally unacceptable. it feels like I am dealing with the walls and that the service in short is pathetic.</p>