Vodacom's Service Sucks

I called Vodacom to purchase a recurring data bundle as I had run out. The agent loaded an incorrect value and then explained that I had to wait till 01 march to load the correct value. I am expected to WAIT 11 days without data (or purchase data for cash) because their staff and systems are defective. Vodacom should stop outsourcing their service to cheap 3rd parties and provide service that illustrates that they actually care. I have been a loyal customer for more than 15 years but believe that it may be time to move on!!