1 reviews | Active since May 2016
Vodacom's service is shocking
<p>Vodacom, your support is USELESS. I cannot stress that enough. All I want to do is have an SMS sent to each of the cellphones I own when they are about to run out of data. So line/cellphone should get the message related to that particular number. Easy, right? Apparently not. Six calls to the call centre over a few months, plus 2 store visits, and it is still not working. The messages go to any of the numbers I own except the one it should go to. So I call again today, and am told to send a specific SMS to 123. I do. The response is "the 123 service is no longer available". Today I am told that that particular service is broken - they literally cannot do this! Lovely. How difficult is this to get right? Absolutely pathetic. In the meantime, I am charged out-of-bundle data rates when the bundles run out and I am not informed, and therefore not able to buy additional bundles.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We apologise for any inconvenience caused.
Customers are required to monitor (and may purchase additional bundles) via Vodacom Self-help Services in order to prevent exceeding Data Bundle Allocation.
The Self Help Channels are:
- My Vodacom App - download from internet
- www.vodacom.co.za - register cellular number
- Dial *111# and choose the option for Balances or purchases
- SMS the letters MM to 31050 (zero rated) to obtain balance information
Kind regards
Vodacom Consumer Website Team
Dear Client
We apologise for any inconvenience caused.
Customers are required to monitor (and may purchase additional bundles) via Vodacom Self-help Services in order to prevent exceeding Data Bundle Allocation.
The Self Help Channels are:
- My Vodacom App - download from internet
- www.vodacom.co.za - register cellular number
- Dial *111# and choose the option for Balances or purchases
- SMS the letters MM to 31050 (zero rated) to obtain balance information
Kind regards
Vodacom Consumer Website Team
That I understand but how is it possible that you are able to actually send SMS notifications, but not to the same number that is running out of data bundle? That makes no sense. So you can send an SMS, you just can't send it to the correct number.
This IS inconvenient.
That I understand but how is it possible that you are able to actually send SMS notifications, but not to the same number that is running out of data bundle? That makes no sense. So you can send an SMS, you just can't send it to the correct number.
This IS inconvenient.