1 reviews | Active since Jul 2017
Vodacom 's service is poor and disappointing
<p>I have two contracts with Vodacom for my numbers ********** and ********** . This is the second week since I've been struggling to make calls nor receive. I called their call centre about 5 times for same problem in this period, but all they do is do the same thing and tell me it will be fixed if I switch off my phone for 5 minutes and switch it on again. </p> <p> </p> <p>The problem still persists. I went to Vodaworld in Midrange and was assisted by Sechaba. He said he will escalate the matter to the relevant department and in the mean time I should switch off my phone for 5 min. The damn phones are still not working. </p> <p> </p> <p>If you cannot assist me I want my contracts cancelled and you should not penalise me because you are the one at fault. Now I'm using my daughter 's phone I do not have a phone. </p> <p> </p> <p>Your service is poor and I want my contracts cancelled. You do not want to assist me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
