MK
Maggy K

1 reviews | Active since Jul 2017

12 Jul 2017, 14:25

Vodacom 's service is poor and disappointing

<p>I have two contracts with Vodacom for my numbers ********** and ********** . This is the second week since I've been struggling to make calls nor receive. I called their call centre about 5 times for same problem in this period, but all they do is do the same thing and tell me it will be fixed if I switch off my phone for 5 minutes and switch it on again. </p> <p> </p> <p>The problem still persists. I went to Vodaworld in Midrange and was assisted by Sechaba. He said he will escalate the matter to the relevant department and in the mean time I should switch off my phone for 5 min. The damn phones are still not working. </p> <p> </p> <p>If you cannot assist me I want my contracts cancelled and you should not penalise me because you are the one at fault. Now I'm using my daughter 's phone I do not have a phone. </p> <p> </p> <p>Your service is poor and I want my contracts cancelled. You do not want to assist me. </p>

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MK
Maggy K's update04 Nov 2017, 08:14
Reviewer Update
Your stupid call centre has not contacted us. Don't make promises you can't keep. Call me on ********** . You have blocked all my mother's phones.