Vodacom's service is NON-EXISTENT and pathetic

<p>I have been trying since 2nd March to un-blacklist my phone after I found it. Have submitted the required documents FIVE times (4 via email and once via Vodacom4U at Constantia Village). Have phoned Vodacam many times, and have had to tell the same story over and over again to badly trained and apathetic consultants, who could not even tell me if they had received my request/documents! Have made many visits to the Voda4U shop, where various consultants and the manager have tried to get this long standing issue resolved - but they are also now throwing in the towel. All they get told is that I "am in the queue". How long is this queue for goodness sake! The Vodacom "Request to Un-blacklist" form states that the procedure will take 48 hours, but it has been 33 days and I am still sitting without the use of my phone. I was told to contact their Customer Care division, but every time I call from my landline to the cell number, I get a recording saying they are experiencing high call volumes and have had to hang up after holding on for a long time. Clearly there are many more upset customers trying to sort out problems with Vodacom!!!</p> <p>This is totally unacceptable and I need to know what Vodacom are going to do to resolve my iuuse. SHAME ON VODACOM - you certainly charge enough but don't provide any service. When the contract expries in a few months I will definitely be migrating to another service provider and from all the replies to my posts on Face Book, it seems many other people are doing the same!!</p>