Vodacom's Retension Department

On 10 February 2016 i opted to migrate my contract from Smart S to Uchoose Flexi 110 with 1 Gig Data for 24 months at R79pm. Quotation no. ***9 from Vodacom's Retention Department - Midrand confirms such.<br> <br> The migration took place this morning, 29 February 2016, as confirmed by an sms from Vodacom. The 1 Gig data has not been loaded and i am paying R2/mb for data.<br> <br> I refuse to buy a separate data bundle and insist that Vodacom load the 1 Gig data onto my contract and credit the airtime lost due to the out-of-bundle data rate.<br> <br> On 1 March 2016, the whole issue was rectified by vodacom and the data and airtime was reimbursed. Surprise, surprise and around comes 1 April 2016 and we sit with ecactly the same issue.<br> <br> Vodacom's Customer Care 082111 operators are shocking and have absolutely no manners! This needs to be resolved for the remainder of the contract, as i am now again being billed R2/mb of data from airtime and am again being told by vodacom's operators to purchase data with my airtime. Shocking service!