1 reviews | Active since Dec 2016

17 Jul 2017, 11:55

Vodacom's problem become's my problem

<p>I bought airtime at Vodacome Norwood Mall a month ago. The sales assistant erroneously refunded my account with R250 instead of debiting it with R250.</p> <p>Granted, that was unfortunate!</p> <p>When he discovered this and that it was docked from his pay he proceeded to phone me twice a day and message me incessanty to come in an pay him the money.</p> <p>I managed to make time to go in last weekend and he was not there and no one could help me. So that was a waste of time. And I received more rude SMSs.</p> <p>I do not have the time, to drive accross town during the week to come in an fix his mistake. I work full time. Eventually I got my husband to take time out of work and do it for me.</p> <p>I feel harassed by him! It was his mistake and I have to find time to come in and fix it!</p> <p>Not acceptable!</p>

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Replies (2)
Vodacom
Vodacom's reply17 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jul 2017, 14:41
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc

Best regards,