Vodacom's problem become's my problem
<p>I bought airtime at Vodacome Norwood Mall a month ago. The sales assistant erroneously refunded my account with R250 instead of debiting it with R250.</p> <p>Granted, that was unfortunate!</p> <p>When he discovered this and that it was docked from his pay he proceeded to phone me twice a day and message me incessanty to come in an pay him the money.</p> <p>I managed to make time to go in last weekend and he was not there and no one could help me. So that was a waste of time. And I received more rude SMSs.</p> <p>I do not have the time, to drive accross town during the week to come in an fix his mistake. I work full time. Eventually I got my husband to take time out of work and do it for me.</p> <p>I feel harassed by him! It was his mistake and I have to find time to come in and fix it!</p> <p>Not acceptable!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
