MM
Moira M
1 reviews | Active since Sept 2020
24 Sept 2020, 00:00
VODACOM ‘s POOR SERVICES
I had a contract with vodacom, of which expired on the 5 june 2020, i called them to cancel my contacts because i was done paying for my phone, who ever i spoke to didn’t do their job. The following month they bill me & I explain that I canceled my contacts a month ago, Till today they are still billing me & they even blocked my phones as if i owe them. Funny part is when i call them, they can see & hear on their system that, I called several times canceling the contacts but nothing is being done, hence they are still billing me.
Please help
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Replies (2)
Vodacom's replyOfficial
24 Sept 2020, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2020, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Sept 2020, 13:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we assisted in processing credits for the August and September 2020 invoices. As discussed, you will be liable for the July invoice, as no calls were found to be made in June 2020 requesting cancellation.
We assisted and loading prepaid cancellations on all numbers on the account, effective on the 30/09/2020. Once cancellations is processed, kindly load the numbers with airtime in order to continue using the numbers. Please click on the following link to view our prepaid terms and conditions: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we assisted in processing credits for the August and September 2020 invoices. As discussed, you will be liable for the July invoice, as no calls were found to be made in June 2020 requesting cancellation.
We assisted and loading prepaid cancellations on all numbers on the account, effective on the 30/09/2020. Once cancellations is processed, kindly load the numbers with airtime in order to continue using the numbers. Please click on the following link to view our prepaid terms and conditions: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2020, 13:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we assisted in processing credits for the August and September 2020 invoices. As discussed, you will be liable for the July invoice, as no calls were found to be made in June 2020 requesting cancellation.
We assisted and loading prepaid cancellations on all numbers on the account, effective on the 30/09/2020. Once cancellations is processed, kindly load the numbers with airtime in order to continue using the numbers. Please click on the following link to view our prepaid terms and conditions: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we assisted in processing credits for the August and September 2020 invoices. As discussed, you will be liable for the July invoice, as no calls were found to be made in June 2020 requesting cancellation.
We assisted and loading prepaid cancellations on all numbers on the account, effective on the 30/09/2020. Once cancellations is processed, kindly load the numbers with airtime in order to continue using the numbers. Please click on the following link to view our prepaid terms and conditions: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,