Vodacom's poor response to phone theft.

<p>My son's phone has been ****** and we need to report it so we claim back from the insurance and for that we need a reference number from Vodacom. We have been trying to contact them and get this reference number. After waiting for a very long time to reach them they finally answered our call and informed us they would send the reference number. Unfortunately this number still hasn't reached us and this is now causing problems because of the period of time you have to report a phone theft. I am very disappointed with Vodacom's service and response time. I hope this reference number will reach me in time.</p>