Vodacom's pathetic system upgrade that doesnt work

I have for the last 12 days been trying to upgrade my phone. I have been told by 2 Vodacom stores (Cavendish and V&A) that there is a system issue and they have logged a call with their IT service desk. I also called the upgrades line who also logged a call. Still no response from any avenue. I even got as far as signing paperwork at the V&A store but there was an error when uploading the paperwork to the system. The sales consultant had the new phone in front of me but couldnt let me leave with it as the paperwork didnt upload.<br> <br> I have been a Vodacom customer for 14 years (10 years on contract). I demand better service than this and expect that a company of this size to be able to implement a system upgrade competently.<br> <br> I demand feedback immediately or I am changing networks.