ZH
Zaid H

1 reviews | Active since Dec 2013

24 Apr 2017, 12:06

Vodacom's pathetic service

<p>Once again I am forced to use Hello Peter to resolve my issues with Vodacom, as this seems to be the only way I get any assistance.</p> <p>On Sunday the 23rd April 2017 I purchased a 1GB of data using the useless Vodacom App (order number: E ********** ), unsurprisingly a day later I still have not received my data. I phoned the customer and instead of helping to resolve my issue, they took it upon themselves to cancel the data I bought without my concent.</p> <p>I will continue to use data as normal but I refuse to pay any out of bundle charges as I did purchase the data and I do have email confirmation to prove it. </p> <p>I am so sick and tired of this *********** service provider. After ten years of loyalty to Vodacom I am now forced to end my assosiation with them.</p> <p> </p> <p>Good bye and good riddance.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2017, 13:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team