1 reviews | Active since Dec 2013
Vodacom's pathetic service
<p>Once again I am forced to use Hello Peter to resolve my issues with Vodacom, as this seems to be the only way I get any assistance.</p> <p>On Sunday the 23rd April 2017 I purchased a 1GB of data using the useless Vodacom App (order number: E ********** ), unsurprisingly a day later I still have not received my data. I phoned the customer and instead of helping to resolve my issue, they took it upon themselves to cancel the data I bought without my concent.</p> <p>I will continue to use data as normal but I refuse to pay any out of bundle charges as I did purchase the data and I do have email confirmation to prove it. </p> <p>I am so sick and tired of this *********** service provider. After ten years of loyalty to Vodacom I am now forced to end my assosiation with them.</p> <p> </p> <p>Good bye and good riddance.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
