Vodacom's Pathetic Response

<p> After almost a month of phoning vodacom customer service complaining , the only response I got from them was a pathetic sms with no further explanation as to why my data was not added to my account.</p> <p>On 1 october I realised my 500mb(250MB +250MBfree) was not loaded as per my contract. I phoned 114 @to complain and was told they having a' problem'with loading data. I accepted it and waited. On the 6 Oct @8:40pm I phoned again as my data was not yet loaded and received a ref no and was told it will take 15 days to be sorted!</p> <p>I was not happy with that as my airtime was being used up very fast to stay connected, so on 12 oct @ 9:35pm I phoned again and spoke with call centre agent Ruwaydah. Was eventually put through to Support and was promised it will be investigated on a technical level. My reference number was 1- ********** 7809. I was also told I should be contacted by Friday or Monday. Another week passed and again I had to check the status of my complain as I have not been contacted. I phoned on 20 Oct @ 1:20pm and insisted on speaking to someone other the the agent. The team leader came on line only to say that my complained is being seviced.</p> <p>By this time I was already fedup with Vodacom's 'manners'.</p> <p>On 22 Oct(my birthday) @2:45pm I called again (082111)as before. I received the same answer. Not without letting the call agent know about the putrid way they have been behaving towards my complain. I also mentioned how when your debit order does not go through they are quick to let you know how much extra will be deducted. But when my data does not go in, you are not affforeded any courtesy or explanation as to what's going on . You are just left there hanging ,wondering and waiting. So rude! I mean where's customer service?</p> <p>On the same day (22Oct) I was recharged with R110 airtime. and on 23 Oct i received a sms to to say a credit was passed for R158 incl VAT for 250MB and 500MB not received for Oct 2016.</p> <p>THAT I SHOULD PRESUME WAS THE END OF MY QUERY. Question i have is WHY was my data not in this month? That question remains unanswered and regarding the credit of R158, how is that credited to me? via my vodacom account or to my bank account?</p> <p>I have received no further communications nor apology. Another thing is how can you receive every month your allocated data/airtime and one month you just don't .</p> <p>My contract that I have with Vodacom is via telephone when they offer you promos and special deals.</p> <p>I cant wait for my contracts with vodacom to come to an end.</p> <p>Regards </p> <p>Abeda</p> <p> </p> <p> </p> <p> </p>